Privacy Policy

OneMedy sells, rents and services medical equipment for healthcare facilities. To do that, we collect information from the people who contact us — usually staff at hospitals, clinics and practices acting on behalf of their organization. We take that seriously, because the people who trust us with equipment decisions should be able to trust us with their contact details too. This policy is written to be read, not just filed.

01 Who we are

In this policy, "OneMedy," "we," "us" and "our" mean OneMedy, a medical equipment supplier based in Houston, Texas. We are the party responsible for the personal information described here — in privacy law terms, the "controller" (or, under U.S. state laws, the "business").

02 What information we collect

We only collect what we need to answer your request and run our business. Almost all of it comes directly from you, through a form on this site, an email, a phone call or a visit to our showroom. The table below maps what we collect to where it comes from — these are the exact fields our forms ask for.

Information you give us directly

Information we collect automatically

When you visit onemedy.com, our hosting provider records basic technical information in server logs — your IP address, browser type, the pages you view and the date and time. The contact page also loads a Google Maps frame; when it does, Google may receive your IP address and set its own cookies under Google's privacy policy. We do not run advertising trackers or sell browsing data.

03 How we use your information

We use the information above to:

• Respond to your quote, rental, service, parts or trade-in request, and prepare pricing for you.
• Contact you about that request by your preferred method, and follow it through delivery, installation and the first service visit.
• Fulfill and support orders — arranging freight, install, training, warranty and ongoing maintenance.
• Process invoices and payments, and keep the records our accountants and auditors require.
• Send you the newsletter or SMS updates, only if you asked us to (see section 5).
• Answer general questions and career inquiries.
• Keep our site secure, prevent fraud and misuse, and meet our legal and regulatory obligations.
• Improve our service and understand which equipment categories our customers ask about most.

We do not use your information to make decisions about you by automated means alone, and we do not sell it.

04 Why we're allowed to use it

Most of our customers and this site are in the United States, where we rely on your request and our legitimate business interest in responding to it. If you are contacting us from a region with a data-protection law such as the EU/UK GDPR, the legal bases we rely on are:

• Your request / a contract — to answer your inquiry and to supply and service equipment you order.
• Consent — for the newsletter and SMS updates, which you switch on yourself and can switch off at any time.
• Legitimate interests — to run, secure and improve our business, where that isn't overridden by your rights.
• Legal obligation — to keep tax, accounting and medical-device records the law requires us to keep.

05 Newsletter and SMS updates

Marketing is separate from your request, and it is opt-in. When you submit a form, we contact you about that specific request whether or not you subscribe to anything. The newsletter and SMS updates are extra, and only start if you turn them on.

Email newsletter

If you opt in, we send the topics and at the frequency you chose — new and refurbished stock, price drops, service reminders and regulatory notes. Every newsletter has a one-click unsubscribe link, and we honor it promptly. We don't add you to any third-party lists and we don't share your address with other senders.

SMS order and service updates

If you opt in to texts, we use your number to send delivery windows, install confirmations and repair status. Message and data rates may apply, message frequency varies, and you can reply STOP to any message to cancel or HELP for help. Consenting to texts is never a condition of buying anything from us. We do not share your mobile number with third parties for their own marketing, and mobile opt-in data is not sold.

06 Who we share it with

We are not in the business of selling or renting personal information, and we don't. We share it only where it's needed to do what you asked or to run the company responsibly:

• Service providers who work on our behalf under contract — our website host, email and SMS delivery platforms, cloud storage, CRM, accounting software and payment processors. They may only use the data to provide their service to us.
• Manufacturers, distributors and carriers where fulfilling your order requires it — for example, sharing a delivery address with a freight company, or a serial number with a manufacturer for a warranty claim.
• Professional advisors such as our accountants, auditors, insurers and lawyers, where reasonably necessary.
• Authorities when the law requires it, or to establish, exercise or defend legal claims — including medical-device regulators where a reporting duty applies.
• A successor if OneMedy is ever involved in a merger, acquisition or sale of assets, in which case information would transfer as part of that transaction.

Where the law treats sharing with service providers as a "sale" or "sharing" in a broad sense, note that we do not exchange your information for money and we do not share it for cross-context behavioral advertising.

07 How long we keep it

We keep personal information only as long as we have a reason to, then delete or anonymize it. In practice:

08 How we protect it

We use reasonable administrative, technical and physical safeguards to protect personal information — encryption in transit (this site and our mail run over TLS), access limited to staff who need it, and vetted providers under confidentiality terms. No method of transmission or storage is completely secure, so we can't promise absolute security, but we work to protect your information and to respond quickly if something goes wrong. If a breach ever affects your information, we will notify you and the relevant authorities as required by law.

09 Your rights and choices

Depending on where you live, you may have some or all of the following rights over your personal information:

• Access — ask what we hold about you and get a copy.
• Correction — ask us to fix information that's wrong or out of date.
• Deletion — ask us to delete it, subject to records we're required to keep.
• Opt out of marketing — unsubscribe from email or reply STOP to texts, any time.
• Portability — receive certain information in a portable format.
• Object or restrict — object to or limit certain processing.
• Non-discrimination — we won't treat you differently for exercising these rights.

Texas residents. The Texas Data Privacy and Security Act gives Texas consumers the rights to access, correct, delete and obtain a copy of their personal data, and to opt out of targeted advertising, sale of personal data, and certain profiling. We do not sell personal data or use it for targeted advertising. You may appeal a decision we make on your request by replying to our response.

To exercise any right, email contactus@onemedy.com or call 281 842 5640. We'll verify your request — usually by confirming details you've given us before — and respond within the timeframe the law allows. You can use an authorized agent, and we won't charge you for a reasonable request.

10 Cookies and tracking

Our own site uses only what it needs to work and is not built for ad tracking. The one third party that may set cookies is the Google Maps frame on the contact page, which loads when you view that page. You can control cookies through your browser settings; blocking them may stop the embedded map from displaying but won't affect the rest of the site. If we add analytics or other cookies later, we'll update this section and, where required, ask for your consent first.

11 Children's privacy

OneMedy sells to businesses and healthcare professionals. Our site and services are not directed to children under 13, and we don't knowingly collect their information. If you believe a child has given us personal information, email us and we'll delete it.

12 Changes to this policy

We may update this policy as our business, technology or the law changes. When we do, we'll change the "last updated" date at the top, and for significant changes we'll give clearer notice — for example, an email to subscribers or a notice on the site. Continuing to use onemedy.com after an update means the current version applies.

13 How to contact us

Questions about this policy, or about your information, go to our privacy contact:

See also our Terms & Conditions, which govern use of this site and our services.